Gus Desbarats is chairman of British Design Innovation (BDI) and founder chairman of award-winning international design consultancy TheAlloy, where he has directed multi-project relationships credited with delivering strategic change to clients including Bic, BT, Dixons, Hasbro, HP, Intel, M&S, Toshiba and Virgin Atlantic. Here, Gus introduces how Industrial Designers achieve customer acceptance through the identification of user needs and the direct conversion of these into actionable innovation plans.